Terms of service

Last updated: 18/04/2026

These Terms & Conditions apply when you buy products from Souveno Gifts through our website https://souveno.com.

Who we are
We are Daniel Barrett, trading as Souveno Gifts. Our registered or principal business address is 46 South Avenue, Leigh, WN7 3BU. You can contact us here . We use third-party production and fulfilment partners to print and dispatch many of our products. We remain your seller and your contract is with us. 

About our products
We sell printed physical goods. Some products are non-customisable. Some are customisable, meaning they are made to your specifications or are clearly personalised. In this store, personalised items include any product made using your own wording, dates, locations, map choices, colours, layout choices, or other bespoke details. Bespoke map prints fall into this personalised category where they are made to your specifications. 

Product images, previews and colour
We try to show our products as accurately as possible. However, printed colours can look different from colours shown on a phone, tablet, or computer screen, and small variations can happen in normal print production. A slight difference between screen colour and printed colour on its own is not a defect. This does not affect your rights if a product is faulty, damaged, or materially different from what we described. 

Your responsibility for customisation details
Please check all spellings, dates, map locations, addresses, preview choices, and other personalisation details carefully before placing your order. We print custom items using the information you give us. If the product matches your approved details, that is not a defect even if you later notice a mistake in the information you supplied.

Prices and payment
All prices are shown in GBP. We are not currently VAT registered, so no VAT is charged. Delivery charges are shown at checkout. We take payment when you place your order. Advertised prices aimed at consumers should be VAT-inclusive where VAT applies. 

How the contract is formed
When you place an order, you are making an offer to buy. We accept your order when we send you an order confirmation or dispatch confirmation, depending on how your checkout and fulfilment flow is set up. If we cannot accept your order, we will tell you and refund any payment made.

Order changes and cancellations before dispatch
Because print-on-demand production can begin quickly, we cannot promise that changes or cancellations will be possible after an order is placed. If you contact us quickly, we will try to help. Once a personalised order has entered production, we may not be able to change or cancel it. The production window can close within minutes, and once production begins our supplier may not be able to stop production.

Delivery
We currently deliver to addresses in the UK only. Delivery estimates are shown at checkout or in your confirmation email. These are estimates, not guarantees, unless we have specifically agreed a firm delivery date with you. Some multi-item orders may arrive in separate shipments and with separate tracking numbers. Unless a different period is agreed, goods must be delivered without undue delay and in any event within 30 days of the contract. 

Addresses
You are responsible for giving us a complete and accurate delivery address. If an order cannot be delivered because the address is wrong or incomplete, or because a delivery is refused or not collected, we may refuse a refund or charge you the cost of reprinting and/or redelivery if the problem was not our fault. Where possible, we may offer a resend at your cost. Our shipping partner applies the same principle where returned-to-sender issues are caused by customer address errors or rejection. 

Your legal rights
We must supply goods that are of satisfactory quality, fit for purpose where relevant, and as described. Nothing in these terms removes or reduces your statutory rights under UK consumer law. 

Acceptable use and order refusal
We may refuse or cancel an order if we reasonably suspect fraud, misuse, unlawful activity, pricing error, stock error, or a breach of these terms. Where payment has already been taken, we will refund it unless we are legally entitled to withhold or delay a refund. Words used in consumer contracts must be fair, clear, and not misleading. 

Complaints
If something has gone wrong, please contact us via this support form with your order number and details of the issue. We aim to deal with complaints promptly, fairly, and in plain language. If we cannot resolve a complaint internally, we will tell you what further options are available, including any relevant alternative dispute resolution information where we are required to do so. 

Governing law
These terms are governed by the law of England and Wales, unless another part of the UK consumer law framework applies to you more favourably.